Return Policy

1. B2B Return Framework

Please note that standard EU consumer protection laws (specifically the unconditional 14-day return right) apply strictly to retail consumer transactions. In Business-to-Business (B2B) trade, returns and claims are governed by corporate agreements and the Estonian Law of Obligations Act (Võlaõigusseadus).

Returns of non-defective, correctly delivered wholesale products are not accepted by default. In case of ordering errors, custom returns must be coordinated with ArvionBaltic OÜ management prior to return shipment.

2. Defective Items & Shipping Claims

Corporate buyers are required to inspect the cargo immediately upon receipt from the shipping carrier.

3. Restocking & Return Charges

If a return is exceptionally authorized by our support team, the following guidelines apply:

• All items must be in their original packaging, sealed, and suitable for resale.
• A restocking fee of **15%** of the order value may be applied to cover warehouse processing.
• The customer is responsible for arranging and paying for return shipping to our Tallinn hub.

4. Return Shipment Location

All returns must be shipped to our logistics center at:

5. Refund Processing

Once returned goods are received and inspected by our warehouse audit team, approved refunds are processed via **SEPA bank transfer** to the client's original corporate bank account within **7 to 10 business days**. We do not issue credit notes or refunds for shipping fees.